Payment Policy

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept the following main payment methods:

PayPal
KANZ primarily uses PayPal to process secure payments. Through PayPal, we accept MasterCard, Visa, American Express, and Discover.

Secure Credit Card Payment
We also accept secure credit card payments using Visa, MasterCard, American Express, and Discover.

WHICH CURRENCY WILL I BE CHARGED IN?

The currency displayed and charged may depend on the country or region from which you are accessing kohana-shop.com. If your credit or debit card uses another currency, your bank or payment provider may apply the corresponding exchange rate and any applicable conversion fees.

DO YOU OFFER 3 OR 4 TIMES PAYMENT OPTIONS?

We may offer installment payment options when available. If eligible, you will be able to choose the installment payment option during checkout.

HOW DO I CHANGE OR MODIFY MY ORDER?

If you notice a mistake with your order after receiving the order confirmation email, please contact us through our Support Center as soon as possible.

Please note that we can only help you modify your order before shipment. Once your package has been shipped, we will not be able to change the order details.

WHAT SHOULD I DO IF I DID NOT RECEIVE A CONFIRMATION EMAIL?

If you have not received a confirmation email about your order, you may have entered your email address incorrectly when placing the order, or the email may have been sent to your spam or junk folder.

You may also log into your account to view your orders. If you still need assistance, please contact us through our Support Center for more information about your order.